Dear %%customername%%,

Due to the amount of CPU and/or memory resources used by your account, we were forced into suspending the account. Please understand that we only suspend an account as a last resort and want to help you track down the cause as quickly as possible.

Shared servers (MegaPhase, Prophase, and ANHosting accounts) are only allotted 10% of the server's resources (CPU and Memory) at any given time. This restriction is put in place to keep balance on the server. The first step is to try to isolate what content on your website is causing the overage. If this seems unexpected, it could be a recent change to your site (such as installing a new wordpress plugin, mailing list application, etc). Any information you can provide about recent changes can help us to isolate the problem. However, we were able to retrieve the following files and/or scripts that likely caused the suspension:

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Top Process %CPU 14.0 /usr/bin/php /home/lamahue6/public_html/4images/categories.php

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If one of the files listed above is your home page (such as index.php or index.html), or if it's just a general overage then this usually means that your site has outgrown shared hosting. The typical path from here is to upgrade to a VPS plan. The VPS plans grant you additional resources in order to handle more traffic. If you're interested in upgrading to either of these plans, please visit:

http://www.midphase.com/html_files/hosting_plan_vps.php

We're not attempting to upsale you to a more expensive plan, however, we're simply providing you an upgrade path to ensure the future success of your site!

If you're not sure where to proceed from here, simply reply to this ticket and let us know! Again, please understand that we suspend accounts due to resource overage in order keep the peace on the box. After all, you are sharing it with others!

Thank you

Miroslav Dobrogivskiy
Tech Support Department
Hosting Services, Inc.
support@midphase.com (e-mail support)
866-MIDPHASE (phone support)

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